Terms and Conditions

Last updated: 12 March 2026

Everly London is a trading name of VELORA TRADING LIMITED.

Email: info@everly-london.com

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Applicability

These Terms and Conditions apply to all offers, orders, and agreements made through the Everly London website. By placing an order, the customer confirms that they are at least 18 years old or have permission from a legal guardian.

2. Product Information

We strive to ensure that all product descriptions, images, and pricing on our website are accurate and up to date. However, minor variations may occur due to screen settings, manufacturing changes, or typographical errors.

If a pricing or description error occurs, we reserve the right to cancel the order and issue a full refund.

3. Ordering and Payment

Orders are processed once full payment has been received.

Available payment methods are displayed at checkout and may vary depending on the customer's location.

Everly London reserves the right to refuse or cancel any order if fraud, unauthorized activity, or payment issues are suspected.

4. Order Processing

Orders are typically processed within 1–3 business days.

Processing times may be extended during peak periods, promotional campaigns, or holidays.

Customers will receive a confirmation email once their order has been successfully placed.

5. Shipping and Delivery

Estimated delivery times vary depending on the destination and courier service.

Typical delivery times:

United Kingdom: 5-10 business days

Orders are shipped through our global fulfillment network. Delivery times are estimates and may occasionally be affected by external factors such as customs processing, courier delays, or high seasonal demand.

Customers are responsible for providing a complete and accurate shipping address at checkout. Everly London cannot guarantee successful delivery if incorrect or incomplete address information is provided.

6. Tracking

Once an order has been shipped, customers will receive a tracking number where available.

Tracking updates are provided by the courier and may take several days to appear in the system.

7. Failed Deliveries

If a parcel cannot be delivered due to:

• an incorrect or incomplete shipping address
• refusal of the delivery
• failure to collect the parcel from a pickup point
• repeated unsuccessful delivery attempts

the order may be returned to the sender. In such cases, the customer may be responsible for additional shipping fees before the order can be resent.

8. Returns and Right of Withdrawal

Customers have the right to request a return within 30 days of receiving their order in accordance with applicable consumer protection laws.

To initiate a return, customers must contact us at info@everly-london.com.

Returned products must:

• be unused
• be in their original condition
• include original packaging where possible

Refunds are processed after the returned product has been received and inspected. Please allow up to 10 business days for the refund to appear on the original payment method.

Full details can be found in our Returns Policy.

9. Damaged or Incorrect Items

If a customer receives a defective, damaged, or incorrect item, they must contact us within 7 days of delivery with photographic evidence so that we can arrange a replacement or refund.

10. Order Cancellations

Orders may be cancelled within a limited period after purchase if they have not yet been processed or shipped. Once an order has entered the shipping process, cancellation may no longer be possible.

11. Liability

Everly London shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to courier disruptions, customs delays, natural disasters, or strikes.

Nothing in these Terms limits any statutory rights available to consumers under applicable law.

12. Intellectual Property

All content on the Everly London website, including text, graphics, images, logos, and design elements, is the property of Everly London and may not be copied, reproduced, or distributed without prior written permission.

13. Privacy

Customer data is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

14. Complaints Procedure

If you have a complaint regarding an order or service, please contact us at info@everly-london.com. We aim to respond within 5 business days and work towards a fair resolution.

15. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of the United Kingdom.

Everly London is a trading name of VELORA TRADING LIMITED.
Address: 24–26 Arcadia Avenue, London, N3 2JU, United Kingdom.
Contact: info@everly-london.com