Returns Policy

Last updated: 12 March 2026

Everly London is a trading name of VELORA TRADING LIMITED.

Email: info@everly-london.com

1. Right of Return

Customers have the right to request a return within 30 days of receiving their order.

To be eligible for a return, the item must be:

• unused and unworn
• unwashed
• in its original condition
• returned with all tags and labels attached
• returned in the original packaging where possible

Trying on items to check fit is permitted, but items must not show signs of wear.

2. Initiating a Return

To start a return, customers must contact us at:

info@everly-london.com

Please include your order number and the reason for the return. Our support team will provide further instructions and the appropriate return address.

Returns should only be sent after receiving confirmation and instructions from our customer service team.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Depending on the product and logistics partner, returned items may need to be shipped to our international fulfillment partner.

Customers are responsible for any shipping costs, customs duties, or import fees associated with the return shipment.

We strongly recommend using a shipping service with tracking to ensure that the returned item can be traced.

4. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome of your return.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 10 days after the returned item has been received and approved. Processing times may vary depending on the payment provider.

Original shipping costs may not be refundable unless the return is due to an error on our part.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We will work with you to resolve the problem by offering a replacement or refund where appropriate.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If an incorrect or incomplete shipping address is provided and the parcel cannot be delivered, additional shipping costs may apply for reshipment.

7. Contact

If you have any questions regarding returns or refunds, please contact us at:

info@everly-london.com

Everly London is a trading name of VELORA TRADING LIMITED.
Address: 24–26 Arcadia Avenue, London, N3 2JU, United Kingdom.
Contact: info@everly-london.com